Help Center

How Can We Help You?

Welcome to the Check Airways Help Center. Whether you need help with a flight reservation, hotel booking, cancellation, or refund, we're here to help you find the information you need for your journey. Explore the topics below to find guidance about your booking and travel arrangements.

Flight Booking Help

Need assistance with a flight reservation? Find information about:

Flight booking confirmations and e-tickets
Passenger details and booking references
Flight date changes and itinerary updates
Flight cancellations and refund requests
Baggage allowances and additional services
Airline schedule changes and flight disruptions Need more information? Visit our Flight Booking Support page.

Hotel Booking Help

Find assistance with your hotel reservation, including:

Hotel booking confirmations
Check-in and check-out information
Room types and special requests
Changing hotel dates
Hotel cancellation policies
Refund requests and reservation issues For more information, visit our Hotel Booking Support page.

Manage Your Booking

Want to review your travel arrangements or request a change? Your booking confirmation email may contain your reservation details, booking reference, and a link to manage your reservation, if this service is available. Depending on your booking provider, you may be able to request changes, cancel a reservation, or access your travel documents. Visit our Manage My Booking page for guidance.

Cancellations & Refunds

Travel plans can change. Before requesting a cancellation or refund, review the terms of your flight ticket or hotel reservation. Refund eligibility, cancellation charges, and processing times depend on your booking conditions, the responsible provider, and applicable law. Visit our Cancellations & Refunds page to learn more.

Payments & Booking Confirmations

I have not received my booking confirmation

Check your spam or junk folder and confirm that you used the correct email address when booking. If the confirmation is still missing, contact the provider responsible for your reservation.

My payment was processed, but I cannot find my booking

Keep your payment receipt or transaction reference and contact the booking provider or payment support channel identified during checkout. Avoid making another payment until the situation has been checked.

I have a question about a payment or refund

Review your booking confirmation and payment information, then contact the provider responsible for processing your transaction.

Travel Changes & Disruptions

If your flight is delayed, cancelled, or changed by the airline, check the latest information from the airline and the provider handling your booking. For hotel changes or accommodation issues, contact the hotel or booking provider as soon as possible. Keep your booking reference, travel documents, and relevant messages available when requesting assistance.

Frequently Asked Questions

How can I find my booking reference? Check your booking confirmation email. Your reference may be labelled as a booking number, reservation number, or airline booking code.
Can I change my flight or hotel reservation? Changes depend on the fare rules, hotel policy, availability, and applicable fees. Follow the instructions in your confirmation email.
How do I request a cancellation? Review your booking conditions and contact the airline, hotel, or booking provider responsible for your reservation.
When will I receive my refund? Refund processing times vary depending on the provider, payment method, and circumstances of your cancellation. Contact the responsible provider for an update.
Who should I contact if I need urgent assistance? For immediate flight disruption assistance, contact your airline or the provider handling your reservation. For urgent hotel issues, contact the hotel directly as well as your booking provider when necessary.
Does CheckAirways issue flight tickets or process refunds directly? This depends on the arrangements for your booking. Check your confirmation email to identify the provider responsible for ticket issuance, reservation changes, payments, and refunds.

Contact CheckAirways

Couldn't find the answer you were looking for? Visit our Contact Us page to ask a question or request guidance with your booking. Please include your booking reference and the email address used for your reservation, where applicable. For your security, never send your full payment card number, card security code, or account password by email.